Support
Something not working in Nutly, or a question you'd like answered? Write to us — we reply in English, Ukrainian and Polish.
Email us
We normally reply within two working days. Tell us what happened and which device you're on — it speeds up the diagnosis considerably.
support@nutly.ccFrequently asked
The barcode didn't find a product
That item isn't in the database yet. In the app, tap “Photograph the label” — Nutly reads the ingredients from your photo and adds the product.
The ingredients or score look wrong
Report it straight from the product page — the “Report an issue” button. Product data comes from open sources and from label recognition, so mistakes happen; we review every report by hand.
What Nutly Plus adds
Plus raises the weekly limits to 25 label scans and 60 personal analyses. Barcode scanning is unlimited on every plan.
How to cancel a subscription
The store manages your subscription, not Nutly. On iPhone: Settings → your name → Subscriptions → Nutly. Cancelling takes effect at the end of the period you have already paid for.
How to delete your account
In the app: Settings → Delete account. Your account, scan history and health profile are removed permanently. Note that deleting your account does not cancel a subscription — cancel that separately in the store.
What happens to your health profile
The health profile is optional, encrypted before it is stored, and used only for personal analysis. You can delete it without deleting your account: Settings → Delete health profile.